Privacy Policy

Miner Agency Privacy Policy 

Last Updated:10/15/2025

Miner Agency is committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This policy explains how we handle data when you engage with our services, including SMS and voice communications powered by RingCentral. 

1. Information We Collect 

We collect personal information when you choose to provide it to us. This may include: 

• Contact details such as your name, phone number, or email address 
• Information submitted through online forms, applications, or quote requests 
• Details shared during claims, policy servicing, or customer support interactions 

2. How We Use Your Information 

The information you provide is used to: 

• Deliver the services you request (e.g., policy information, policy updates, quote assistance, reminders, or claims assistance) 
• Communicate with you by phone, SMS, or email regarding your requests, account or coverage 
• Share important service alerts or updates that may affect your policies or rates 
• Provide information about products or services we believe may benefit you, in compliance with federal and state regulations 

We do not sell or share your personal information with third parties for marketing purposes. 

3. Cookies and Website Analytics 

Our website may use tools such as Google Analytics to understand how visitors use our site. These tools may place cookies on your browser to collect anonymous traffic data. No personal information is stored in cookies. You can find out more about Google Analytics cookies from the Google Analytics Terms of Service. 

You can choose to block cookies in your browser settings. Doing so will not prevent you from accessing our website, but it may limit our ability to improve your online experience. 

4. Security of Information 

Your personal information is protected using a combination of secure electronic systems and, where applicable, paper records. We apply reasonable safeguards to protect against unauthorized access, disclosure, or misuse of your data. 

5. Links to Third-Party Websites 

Our website may contain links to other websites. Please note that once you click on an external link, you are subject to that site’s privacy practices. We encourage you to review the policies of any third-party websites you visit. 

6. SMS and Voice Communication Consent 

By providing your phone number and choosing to opt in, you agree to receive SMS messages and/or voice calls from Miner Agency through RingCentral. These communications may include: 

• Policy and account updates 
• Billing reminders or payment confirmations 
• Appointment scheduling or reminders 
• Service alerts and important notifications 

7. Proof of Consent 

To comply with industry regulations (including TCPA) and RingCentral’s requirements, Miner Agency has the right to maintains records of all SMS and voice opt-ins. These records may include: 

• The phone number provided 
• The date, time, and method of consent 
• The consent language presented at the time of opt-in 
• The type of communication or campaign consented to 

This information is secured and used to demonstrate compliance. 

8. Opt-Out Instructions 

You may opt out of receiving SMS messages from Miner Agency at any time by replying STOP to any text message. 

• To opt out of voice calls, please contact us directly. 
• You may also update your communication preferences by reaching out to our office. 

Standard messaging and data rates may apply depending on your carrier. 

9. Changes to This Policy 

Miner Agency may update this Privacy Policy from time to time. Updates will always be posted on this page with a revised “Last Updated” date. 

10. Contact Us 

If you have any questions or concerns about this Privacy Policy or your communication preferences, please contact us: 

Miner Agency
Address: 2127 Charbonier Rd Ste C, Florissant, MO 63031
Phone Number: (314) 838-5660
Email: sonya.miner@mofb.com  

Website: mineragencyinsurance.com